Conversion Manager

Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products.

We build tools that help people feel in control of their financial future, including:

• Private student loans - low rates, people-first service, and flexible payments.
• Student loan refinancing - break free from high interest rates or monthly payments.
• Scholarships - access to thousands of scholars to help students pay less.

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!

The Conversation Manager position will report to the Senior Manager, Client Happiness.

As the Conversion Manager, you will:

• Play a pivotal role in leading outbound service/sales and conversion
• Drive efforts to enhance conversion rates across various phases of the funnel.
• Be responsible for managing and inspiring a team of 5-15 professionals, shaping the outbound strategy, and measuring the success of these efforts.
• Be instrumental in driving growth and revenue for our organization.

Your Impact:

• Optimization and Outbound Strategy - Collaborate with cross-functional teams to formulate and execute outbound service/sales strategies that align with organizational goals while continuously analyzing, refining, and overseeing outbound efforts to enhance conversion rates throughout the customer journey, including planning, execution, and optimization of outbound campaigns for maximum conversion rates.
• Team Leadership & Performance Management - Lead, mentor, and motivate a team of 5-15 professionals to meet and exceed conversion targets and track key performance indicators (KPIs) to assess the success of outbound efforts.
• Data & Reporting -  Generate regular reports and represent findings to leadership, highlighting successes and areas for improvement. Utilize data and analytics to gain insights into customer behavior, identify conversion bottlenecks, and recommend actionable improvements, plus develop, track, iterate, and maintain an agent incentive program.
• Customer Focus - Foster and maintain a customer-centric approach throughout the conversion process, prioritizing a positive customer experience and establishing long-lasting relationships.
• Compliance Oversight -  Ensure that all outbound service/sales and conversion efforts adhere to industry regulations and internal compliance policies; conduct regular compliance audits and take corrective actions as necessary.

About You:

• Bachelor’s degree in business, Marketing, or a related field.
• 5 years of experience in service/sales management or a related role.
• Strong understanding of outbound service/sales strategies, conversion optimization, and customer engagement.
• Exceptional leadership and team management skills.
• Ability to thrive in a dynamic environment, excellent communication, presentation, and interpersonal skills.
• Results-driven mindset with a focus on achieving and exceeding conversion targets proficiency in data analysis and the ability to translate insights into actionable strategies, and familiarity with CRM software Zendesk or other tools and marketing automation tools is a plus.

Even Better:

• Previous experience in outbound service/sales within financial services or financial technology.
• Certifications in sales or marketing.
• Experience with A/B testing and campaign optimization techniques.

About Us:

What makes an “Earnie” culture:

• Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.
• Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.
• Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:

• Health, Dental, & Vision benefits plus savings plans
• Work anywhere in the U.S.
• Mac computers + work from home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• RSUs
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Annual “my day”
• Pet insurance!
• Competitive parental leave
• Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.  

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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A little about our pay philosophy: We take pride in ensuring we are compensating our employees fairly and equitably. We are showcasing a range and actual starting pay may be based on several factors including but not limited to, market rate, the qualified pool of candidates, internal compensation, candidate location, and budgetary constraints. This number does not necessarily reflect your total compensation, but is a range for your base salary.

Pay Range

$105,000—$131,000 USD